Returns & Refund Policy

Last updated: 30 August 2026

30-Day Returns

We want you to love your Nuvo Wellness product. If you're not completely satisfied, you can return your item within 30 days of delivery for a refund or exchange.

Conditions

To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In its original packaging where possible
• Accompanied by proof of purchase (order number or confirmation email)

How to Start a Return

Please contact us via our Contact page with your order number and reason for return before sending anything back. We'll provide you with instructions on how to proceed.

Refunds

Once we receive and inspect your returned item, we'll notify you of the approval or rejection of your refund. Approved refunds will be processed back to your original payment method within 5–10 business days.

Return Shipping Costs

Unless the item arrived faulty, damaged, or incorrect, the customer is responsible for return shipping costs.

Faulty or Damaged Items

If your item arrives faulty, damaged, or not as described, please contact us within 14 days of delivery with photos of the issue, and we'll arrange a replacement or refund at no extra cost to you.

Non-Returnable Items

For hygiene reasons, items that have been used are only eligible for return if faulty or not as described.

Questions

If you have any questions about a return or refund, please get in touch via our Contact page.